Starry Reviews

Atrocious experience. Unfortunate because I really enjoyed and had recommended them up until today. I even reached out to a friend who recently asked about them and rescinded what I had said. I’ve also been with Starry for almost 2 years so let this be an example of how they treat people who have been with them for some time.
Internet was cut off in the middle of the night, absolutely no communication that this would be happening. One email that did not mention it at all in the subject line. In any case, I was told that due to COVID they would not be cutting off anyone’s internet, however, this policy apparently ended in august but was not made known to customers. In return, I got incredibly bad service from their customer service lead who took 4 emails to answer a single question all while being snarky by copy and pasting a previous email in its entirety even though it was completely unrelated to my question.
I ended an email with “f***ing hell” out of frustration, directed really at the situation and it got turned over to a shift lead. Shift lead regurgitated same bs, didn’t answer my question so clearly didn’t read the email, so I asked if they needed me to explain in detail, that caused it to be turned over to the manager!! At that point I was clearly not being treated with respect and the TEAM LEAD has the nerve to tell me how I should be behave. How about you go deal with unemployment for 7 months and then get asked to deal with your incompetent employees who I assume are getting paid, but for what?
In a time where I’m actively looking for work and interviewing this is a crucial blow but there was no empathy. If I’m going to get that kind of service and apathy then I’ll just go back to Comcast for much better internet even though it’s not the best service but you know what you’re getting going in. Also there’s no way I would have been unaware my internet was going to be cut off with Comcast. Days of having to now apply to jobs on my phone and take video interviews on my phone because Starry is another company under the assumption that the pandemic is over and no longer effecting people.
Starry also sent someone to my apartment at the height of the pandemic in April...to plug in a router. No other option they said, should’ve recognized the incompetence immediately.
Speeds not as advertised and I can provide proof of that, but I let it slide cause I thought they were cool, it’s just like any other company. So go with Comcast cause if it’s just down to the product starry isn’t that great.
Update: lol Starry reported this instead of responding

I recently switched from Comcast to STARRY, and I am so grateful I did! My internet has improved in speed, accessibility, but most significantly, affordability! My monthly bill has been reduced by over $100!
I recommend STARRY to everyone out there! Thank you STARRY!